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Effective date: 25 May 2026
These terms (“Terms”) govern your use of SwitchMessage (the “Software”), distributed by Neko Venture Partners Limited (“we”, “us”). By installing or using the Software you agree to these Terms. If you do not agree, do not install or use it.
We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Software on Macs you own or control, for your own internal business or personal purposes, subject to these Terms and your active subscription (where one is required).
The Software is not sold; it is licensed. We retain all intellectual property rights in it.
Some features of the Software require an active subscription. Subscriptions are billed by Paddle.com Market Limited as our Merchant of Record. Current plans are listed on our pricing page; final pricing, billing cycles, and applicable taxes are shown at the point of checkout.
Every new account begins with a 30-day free trial; no card details are required to start the trial, and you will only be billed if you actively choose to subscribe at (or after) its end. After billing begins, you may request a full refund within 14 days of any payment, for any reason. Cancellation, refund, free-trial mechanics, and failed-payment handling are described in full on the Subscriptions page and the Refund Policy, both of which form part of these Terms.
You may not:
api.switchmessage.com).The Software communicates with HubSpot under credentials you provide. HubSpot is a separate service governed by HubSpot’s own terms and privacy policy. We are not responsible for HubSpot’s availability, behaviour, pricing, or data-handling practices, and we cannot grant you any rights to HubSpot’s services.
The Software also relies on Apple’s iMessage and macOS Keychain. Apple’s terms apply to those services.
Payment processing is performed by Paddle under their own terms, available at https://www.paddle.com/legal.
SwitchMessage, the SwitchMessage logo, and related marks are trademarks of Neko Venture Partners Limited. The Software, its source code, documentation, and visual design are © Neko Venture Partners Limited and are licensed, not sold, to you under these Terms. All rights not expressly granted in these Terms are reserved.
HubSpot, the HubSpot logo, Sales Hub, Service Hub, and related marks are trademarks of HubSpot, Inc. Paddle is a trademark of Paddle.com Market Limited. Apple, Mac, macOS, iMessage, and Keychain are trademarks of Apple Inc. Sparkle is open-source software released under the MIT Licence; the full licence text is reproduced in the SwitchMessage “About” panel.
SwitchMessage is an independent product and is not affiliated with, sponsored by, or endorsed by HubSpot, Inc., Apple Inc., or Paddle.com Market Limited. References to those companies and their products on this site and in the Software are descriptive — to identify the third-party services SwitchMessage interoperates with — and do not imply any partnership or approval.
The Software checks for updates automatically using Sparkle. You can disable automatic checks in SwitchMessage Settings; manual update checks are always available. We may release updates that fix bugs, add features, or change behaviour. Continuing to use the Software after an update constitutes acceptance of the updated Software.
You are solely responsible for ensuring you have the legal right to read, store, transfer, and process the iMessage content the Software syncs to HubSpot. Depending on your jurisdiction, you may need consent from the other participants in those conversations before storing or sharing them with a third-party service such as HubSpot.
We provide the Software as a tool; we do not warrant that any specific use complies with your local laws, your employer’s policies, or any agreements you have with the other parties to those conversations.
The Software includes a set of privacy controls — the sync-mode setting (Off / Review each message / Auto), the contact-based force-review list, the keyword filter, and the manual review queue, together with the per-message Sync, Hold, and Drop actions. These controls are provided for convenience only, as an extra visual check designed to help you avoid accidentally syncing a message that would be embarrassing or inappropriate in a shared CRM. They are not a security feature, a compliance feature, or a guarantee that any particular message will or will not reach HubSpot.
These controls may fail to catch a sensitive message for many reasons, including but not limited to:
By installing the Software and choosing to sync the messages in your iMessage conversations to your HubSpot CRM, you accept that data from those messages — including potentially personal, confidential, or sensitive content — may be transferred to HubSpot, regardless of whether the privacy filter catches them. Deleting a sensitive message from the iMessage conversation, on every device that holds it, before the Software runs its next sync is the only fully reliable way to keep that message out of your HubSpot portal.
For the reasons described in Section 7.1, we recommend that you install and use SwitchMessage on a work-issued Mac that you use with a work-issued phone number, where the iMessages being processed are already the property and responsibility of your employer. In that context, transferring those messages into your employer’s HubSpot portal is consistent with how the data would otherwise be handled.
Using the Software on a personal device, or with a phone number that mixes personal and business conversations, materially increases the likelihood that personal messages — including messages from friends, family, partners, medical contacts, solicitors, or others — will be transferred to your HubSpot portal where colleagues with access to that portal may see them. You accept this risk by installing and using the Software in such a configuration.
You are responsible for ensuring that your use of the Software is compliant with everything that governs how you may collect, store, transfer, and disclose communications in your situation. That includes, without limitation:
We do not provide legal advice. If you are unsure whether your intended use is compliant, you should obtain advice from a qualified lawyer in your jurisdiction before you sync any messages with the Software.
THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Software will be uninterrupted, error-free, free of bugs, secure against any particular attacker, or that any particular HubSpot record will be synced successfully, or at all.
Nothing in these Terms excludes or limits our liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.
To the maximum extent permitted by law, in no event will we be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, data, or business, arising out of or relating to the Software or these Terms, even if we have been advised of the possibility of such damages.
Our total aggregate liability arising from or relating to the Software or these Terms will not exceed the greater of:
Some jurisdictions do not permit certain limitations of liability; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.
We may terminate or suspend your licence to the Software at any time if you breach these Terms or use the Software in a way we reasonably believe is unlawful or abusive. You may terminate at any time by cancelling any active subscription (see Subscriptions) and quitting and uninstalling the Software.
On termination, Sections 5, 7, 8, 9, 11, 12, and 13 survive.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or relating to them. Nothing in this section deprives a consumer of the protection of mandatory rules of the law of the country in which they are habitually resident.
We may update these Terms; the new version takes effect on the “Effective date” shown at the top. Material changes will be communicated through the Software’s release notes and via email to active subscribers. Continuing to use the Software after the effective date of a change constitutes acceptance of the updated Terms.
If any provision of these Terms, or part of a provision, is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, then, to the maximum extent permitted by applicable law:
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